One of the most prominent and significant telecommunications companies in the United Arab Emirates is currently seeking an IT Technical Desktop Support Engineer who is capable of resolving technical issues with computer software by delivering exceptional customer service. Consequently, the technical support position necessitated a minimum of one year of prior work experience in an inbound call center. A comprehensive understanding of hardware, software, networking, LAN, WAN, IP, IPTV, and other related topics is required. Nevertheless, applicants who are new to the system do not squander time in the application process.
Details About Technical Support Call Center Jobs in UAE:
| Company Name | TASC Outsourcing |
| Nationality | Any |
| Education | Bachelor’s Degree |
| Experience | 1 year |
| Monthly Salary | 4800 AED |
| Benefits | Commission + Flight Tickets + Medical Insurance + Gratuity + Annual Leave |
Technical Call Center Job Description:
In your capacity as a technical desktop support representative, you are accountable for diagnosing the issue by soliciting the customer’s inquiries and providing them with assistance in troubleshooting in a professional and user-friendly manner. If certain clients are not proficient in the operating system and are unable to comprehend the process through step-by-step guidance, the issue can be identified and resolved by remotely accessing their computer using remote desktop software.
Numerous issues may be associated with end consumers that must be resolved within the designated time frame. For example, network, software, and application issues, email problems, account login issues, resolution of username and password incorrectly attempted problems and the uninstallation and reinstallation of fundamental software applications. Upon completion, you must return to assist them in the development of their vision.
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Benefits of Technical Support Call Center Jobs in UAE:
- Tax-Free Salary: The United Arab Emirates provides tax-free income, which enables employees to receive their entire salary without any deductions for income tax.
- Salary and Incentives: Technical support call centers in the UAE frequently offer competitive compensation, with the potential for additional bonuses or incentives to be earned based on performance.
- Accommodation and Transportation: Numerous employers provide free or subsidized accommodations and transportation, which substantially reduce the cost of living for their employees.
- Health Insurance: The majority of employers in the UAE offer comprehensive medical insurance to their employees, which guarantees access to healthcare.
- Paid Leave: In the UAE, employees are entitled to paid annual leave, which is typically around 30 days in duration, to facilitate relaxation and leisure activities.
- Diverse Work Environment: The UAE is characterized by a multicultural workforce, and working in a technical support contact center provides an opportunity to engage with individuals from a variety of backgrounds and cultures, thereby improving communication and interpersonal skills.
- Training and Skill Development: Employers frequently offer comprehensive training in technical skills, customer service, and product knowledge, enabling employees to continuously enhance their professional skills.
- Career Growth Opportunities: Numerous call centers in the UAE provide evident pathways for career advancement, including the potential to transition into supervisory or managerial positions over time.
- Work-Life Balance: The UAE’s work environment frequently prioritizes a harmonious equilibrium between professional and personal responsibilities, including established working hours and designated leisure time.
- Residence Visa and Legal Work Status: The majority of employment opportunities in the UAE provide visa sponsorship, allowing employees to obtain a residence visa and experience the advantages of legal work. This visa frequently includes family sponsorship options.
How to Apply for Technical Support Call Center Jobs in UAE:
TASC Outsourcing will be conducting a walk-in interview immediately following tomorrow. If you are one of those individuals who is fluent in both Arabic and English, we would be delighted to have you at the interview. Initially, please verify the contact number and subsequently arrive.
For More Info:
Email Your CV, and We’ll Find the Best Pathway For you: info@jobsindubai.com.pk
Frequently Asked Questions:
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What is the salary of a technical support officer in UAE?
The average monthly salary for technical support staff in Dubai is AED 6,500, with a range of AED 4,000 to AED 15,000 for individuals with 3 to 25 years of experience.
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What qualifications are needed for a technical support call center job in the UAE?
The majority of employers mandate that candidates hold a high school diploma; however, a degree or certification in information technology, computer science, or a related field is frequently preferred. It is also imperative that employees have technical knowledge regarding the organization’s products or services, as well as exceptional communication and problem-solving skills.
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What is the work schedule like for a technical support call center job?
Employees might have to work in shifts, as the majority of contact centers are operating around the clock. The company’s requirements might require day, night, or weekend schedules. Shift rotations tend to be either fixed or semi-rotational.
