Responsible for a variety of responsibilities, such as confirming and registering new patients, invoicing, insurance, answering calls, and regularly reviewing emails, as well as greeting patients upon their arrival at the medical facility.
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Responsibilities:
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
- Appointment management including no-shows, rescheduling of patients and confirmations.
- Register new patients and ensure the records of current patients are up to date.
- Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
- Provide claim forms in case the patient wants to claim reimbursement.
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
- Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.
- Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
- Check emails daily, ensuring you respond to queries in a timely manner.
- Ensure operations are carried out uniformly according to the hospital policies and procedures.
- Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Participate in the Hospital training programs.
- Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department’s services.
- Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
- Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.
- Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
- Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
- Maintains patient & staff confidentiality.
- Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
- Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
- Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.
- Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
- Provide patients with detailed statements and assistance in understanding their charges and payment options.
- Prepare and process patient invoices for services, ensuring accurate charges.
- Collect co-pays, deductibles, and outstanding balances at the time of service.
- Ensure billing practices comply with legal and insurance requirements.
Benefits:
- Competitive Compensation and Benefits: The monthly salary for Patient Admin Executives in Dubai varies between AED 4,000 and AED 12,000, contingent upon the employer and the individual’s level of experience.
- Income That Is Not Subject to Taxation: Dubai does not impose any income tax, which enables employees to retain their entire compensation without any deductions.
- Secure employment in a thriving healthcare sector: Dubai’s healthcare sector is experiencing accelerated growth as a result of investments in medical centers, clinics, and hospitals.
- International Work Experience: Your resume will be improved and you will have access to global career opportunities by working in Dubai.
- Work Permits and Visa Sponsorship: Employers frequently sponsor work visas, which facilitates the legal relocation and employment of expatriates in Dubai.
- Opportunities for Career Development and Training: Numerous healthcare institutions in Dubai provide training programs to assist employees in advancing their professions and enhancing their skills.
- High Standard of Living and Safety: Dubai is recognized for its modern infrastructure, high-quality healthcare, and secure environment.
For More Info:
Email Your CV, and We’ll Find the Best Pathway For you: info@jobsindubai.com.pk
Frequently Asked Questions:
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What is the salary of a patient relations executive in Dubai?
The Patient Relations Executive salary in the UAE ranges between AED 2,800 and AED 10,000, with an average monthly salary of AED 6,292 for employees with 1 year of experience to 20 years.
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What is the role of a patient partner?
As a patient partner, you bring your own patient or caregiver perspectives and lived experiences, and you work in partnership with the UHN team. Contribute to decision-making, program design, and governance by constructively sharing your story, feedback, experiences, and opinions.
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What is the role of a patient relations executive?
A patient relations executive is responsible for ensuring a positive experience for patients within a healthcare facility. They address patient concerns, facilitate communication between patients and medical staff, handle patient inquiries, and promote understanding of hospital procedures.
