Guest Experience Executive Jobs in Dubai 2025 – Apply Now

Come together. Jetex, a global leader in executive aviation with a unique ecosystem of over 35 locations worldwide, is an award-winning organization that prides itself on the engagement and aptitude of its teams, which are responsible for the development of best-in-class, flexible trip support solutions

The company offers exceptional private terminals (FBOs), aircraft fueling, ground management, and global trip planning. It is designed to accommodate the needs of both owners and operators of business jets for personal, commercial, and corporate aviation travel.

A wide variety of career opportunities are available worldwide at Jetex, with professions that encompass our complete value chain, from trip planning to providing exceptional hospitality to passengers. Jetex is dedicated to being the employer of choice and provides employees with tangible development and learning opportunities, such as personalized career itineraries, contributions to entrepreneurial projects, and other initiatives, to encourage them to pursue their aspirations.Details

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Details:

• Department: Hospitality
• Location: Dubai
• Reporting To: Front of House Manager

Department Overview:

Luxury hospitality services are the specialty of DWC Hospitality. Event administration, catering, and customer service comprise portions of the department’s offering. DWC Hospitality collaborates with clients to develop personalized experiences that are tailored to their unique requirements and preferences.

Job Purpose:

DWC Hospitality is renowned for its exceptional luxury hospitality services. The department’s offerings include event administration, catering, and customer service. DWC Hospitality works in conjunction with clients to create customized experiences that are customized to their individual needs and preferences.

Benefits:

• Competitive Salary and Bonuses: Depending on the location and the level of experience, salaries typically range from $30,000 to $60,000 annually.Many organizations provide benefits and incentives that are contingent upon employees’ performance.
• Prospects for Professional Development: Can result in senior positions such as Operations Head, Customer Success Manager, or Guest Experience Manager.Promotion opportunities arise as a result of exposure to various departments, including concierge, event management, and front desk.
• Opportunity to Work in a Dynamic Industry: ob opportunities are available in high-end retail, theme parks, cruise lines, luxury hotels, and airlines.New challenges and interactions with diverse individuals arise on a daily basis.
• Professional Development and Training: Companies offer leadership programs, soft skills development, and customer service training.Acquire proficiency in communication, conflict resolution, and problem-solving.
• Opportunities for International Careers: The position is in high demand on a global scale, providing opportunities to work in global hospitality chains.Visa sponsorship is offered by certain employers to qualified professionals.
• Benefits and Perks for Employees: Numerous organizations provide discounts on entertainment, dining, hotel accommodations, and travel.Retirement benefits, paid vacation, and health insurance.
• Establish Robust Professional Networks:Engage with industry leaders, corporate clients, and VIP visitors.Develop relationships that may facilitate future career prospects.

Key Responsibilities:

• Maintain a professional, cheerful, and outgoing demeanor in order to deliver exceptional customer service to all clients.
• Greeting and welcoming clients and guests upon their arrival at the FBO terminal.
• Oversee the documentation and custom requirements of passengers.
• In a timely and precise manner, address customer requests, including menu ordering and seating arrangements at the FBO terminal.
• Address customer grievances in a manner that is both polite and amicable.
• Arrange and compile the flight information for the passengers who are expected to arrive the following day.
• Ensure that the movement of passengers and cargo is coordinated both within and outside the FBO terminal.
• Assist with duties during work events, such as exhibitions and shows.
• Perform any additional responsibilities that are assigned by the Line Manager.

Compliance-related duties:

• Maintain documented evidence regarding their role’s performance and comply with the organization’s or department’s documented procedures.
• The employee is expected to fulfill their duty of care and must be cognizant of their health and safety obligations, accountability, and authority. Additionally, they must adhere to the organization’s policies and procedures.

Requirements:

Qualifications:

• Official Certification or Bachelor’s Degree
• A valid UAE license is necessary.

Experience:

• 2+ years of experience in the hospitality industry, with a preference for expertise in a second language

Skillset:

• Proficient in the English language
• Intermediate proficiency in information technology (MS Office database administration)

For More Info:

Email Your CV, and We’ll Find the Best Pathway For you: info@jobsindubai.com.pk

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