From the moment of check-in until check-out, a Front Office Host offers hospitality services to guests, ensuring that they have an exceptional experience. Additionally, they conduct audits as necessary.
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What will I be doing?
As a Front Office Host, you will be a member of the Front Office Team, responsible for providing services to guests to ensure an exceptional experience from check-in to check-out and conducting audits as necessary. A Front Office Host is accountable for the following tasks to the highest standards, as they have a significant impact on the initial impressions of our Guests:
- Achieve favorable results from guest inquiries in a timely and efficient manner.
- Maintain an expedient reception experience for guests, which includes the completion of audit procedures and the check-in/check-out process, as necessary.
- Guarantee that the Guest Service Manager is apprised of all pertinent feedback from visitors and/or other departments.
- Present an exceptional quality of customer service at all times.
- Participate in suitable training courses as needed and contribute to the Night Team’s training and development initiatives.
- Display a comprehensive understanding of the hotel room categories, room rates, packages, promotions, and other general product knowledge that is essential for the successful completion of daily responsibilities.
- Maximize room occupancy and employ up-selling strategies to advertise hotel services and amenities.
- In accordance with the hotel’s credit policy, adhere to the appropriate procedures for the acceptance of foreign currencies, credit cards, and currency.
- Adhere to all health and safety legislation, fire regulations, and hotel security.
- When operating front-of-house equipment and property management systems, adhere to established policies and procedures.
- Adhere to the brand guidelines of
- Assist other departments as required
Benefits:
- Competitive Compensation: Receptionist In Dubai, hosts are compensated at competitive rates, frequently without incurring taxes, which enables them to optimize their earnings.
- Transportation and Accommodation: Accommodations are frequently furnished at no cost or at reduced rates by numerous employers.
- Prospects for Professional Development: The hospitality industry in Dubai is renowned for its unambiguous career advancement opportunities.
- International Work Environment: Collaborate with professionals from a variety of cultural and professional contexts.
- Comprehensive Benefits Packages: Employers frequently offer health insurance that encompasses medical, dental, and vision services.
- Sponsorship of Work Permits and Visas: The process of visa processing and renewal is typically handled by employers, which simplifies the process for expatriates to work in Dubai.
- Discounts for Employees: Discounts on hotel accommodations, dining, and recreational activities at properties that are affiliated.
- Opportunities for Networking: Establish relationships with prominent figures in the industry and high-profile visitors.
- Improved Quality of Life: A vibrant lifestyle, world-class infrastructure, and access to Dubai’s contemporary amenities.
- Incentives and Recognition: Employee recognition programs, such as “Employee of the Month” awards.
- Cultural Exposure: Engage with visitors from various countries, thereby acquiring language skills and cultural insights.
- Assistance with Travel and Relocation: Relocation allowances are provided by certain employers for international employees.
- Earnings that are not subject to taxation: Dubai’s tax-free income policy enables employees to retain a greater portion of their revenues.
- Work-Life Balance: In certain establishments, there are rotational schedules and flexible working hours.
What are we looking for?
The Front Office Host who serves Hilton brands is consistently working on behalf of our guests and collaborating with other Team Members. In order to effectively fulfill this position, it is imperative that you uphold the following attitudes, behaviors, skills, and values:
- Prior experience in an industry that prioritizes customer satisfaction
- Good communication abilities and a positive attitude
- Dedication to providing exceptional customer service
- High standards of hygiene
- Calm, efficient, and organized, with a meticulous attention to detail
- Capacity to maintain a positive attitude while multitasking while interacting with a guest
- A professional demeanor that prioritizes visitor service and hospitality
- Capacity to operate independently and collaboratively
- An adequate level of IT proficiency
The following capabilities and distinctions would be advantageous for you to exhibit in this role:
- Prior experience in the management of assets
- Front office/concierge experience in the hotel, leisure, and/or entertainment industries
- Conflict resolution expertise
What will it be like to work for Hilton?
Hilton is the foremost global hospitality organization, offering a wide range of accommodations, including mid-priced hotels, extended-stay suites, and luxurious full-service hotels and resorts. Hilton has been providing the highest quality accommodations, service, amenities, and value to both business and leisure travelers for nearly a century. Hilton is committed to maintaining its legacy of delivering exceptional visitor experiences throughout its network. Our collective goal is to generate extraordinary hospitality experiences worldwide on a daily basis, as we are united by our vision to “fill the earth with the light and warmth of hospitality.” In addition, our exceptional Team Members are the core of it all!
For More Info:
Email Your CV, and We’ll Find the Best Pathway For you: info@jobsindubai.com.pk
Frequently Asked Questions:
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How much does a front office agent earn in Dubai?
The average Front Desk Agent salary in the UAE is AED 3,000 per month. The highest salary for a front desk agent in the UAE is AED 5,000, and the lowest salary is AED 2,000. This is based on 27 front desk agents located in the UAE who have recently registered with GulfTalent.
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Is prior experience mandatory for this role?
Although prior experience in hospitality or customer service is preferred, entry-level candidates who possess strong communication skills and a willingness to learn are frequently taken into account.
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What does a front office host do?
A front office host is accountable for the following: ensuring an exceptional customer experience, managing reservations, resolving visitor inquiries, managing check-ins and check-outs, and welcoming guests. They serve as the hotel or establishment’s public visage.
