Desk Agent Jobs in Dubai 2024

Discover exciting Desk Agent jobs in Dubai for 2024. Explore opportunities, and requirements, and apply for your next career move in the vibrant city. Find the perfect Desk Agent position and embark on a rewarding professional journey in Dubai.

Details of Desk Agent Jobs in Dubai:

• Job Number 23204226
• Job Category Rooms & Guest Services Operations
• Location W Dubai – The Palm, West Crescent, Dubai, United Arab Emirates VIEW ON MAP
• Schedule Full-Time
• Located Remotely? N
• Relocation? N
• Position Type: Non-Management

Take care of all of the guests’ requests to check in, and out, change rooms, or leave late. Protect your payment; activate or resend your room keys. Make sure that rates meet market codes and write down any exceptions. Check or change the bills for guests. Tell the right people when guests are waiting for a room to become open. Tell guests about messages. There are clear breaks in the computer system. Work with housekeeping to keep track of the state of rooms and guests’ concerns. Put away guest notes or records. Use the phone switchboard station.

Daily reports, backup lists, and credit card authorization records should be run and checked. Give your people information and directions. Take down and handle all calls, requests, questions, or concerns from guests; make sure they are happy with the service by following up to make sure everything was taken care of. Set up ways for guests and tourists to get around. At the start and end of the shift, count and lock up the bank. Receive and cash guest checks, handle all forms of payment, coupons, payments, and charges, and give out change. Tell Loss Prevention or Security about any thefts that happen.

Follow the rules and instructions set by the company; tell your boss about any accidents, injuries, or unsafe conditions at work; make sure your uniform and personal appearance are clean and professional; keep secret any confidential information; and protect the company’s assets. Welcome, and acknowledge guests according to company policy; anticipate and meet the service needs of guests; help people with disabilities; and thank guests sincerely.

Use clear, professional words when you talk on the phone, and be sure to follow proper etiquette. Build and keep good working relationships; help your team reach its goals; and listen to and address workers’ concerns in the right way. Follow the rules for quality assurance. You may have to stand, sit, or walk for a long time. Things that weigh less than or equal to 10 pounds can be moved, lifted, carried, pushed, pulled, and put down without help. Do any other acceptable tasks that your boss asks you to do on the job.

Benefits of Desk Agent Jobs in Dubai:

• Attractive Compensation: Desk agents in Dubai often earn attractive wages, which are frequently supplemented by additional benefits such as housing allowances, transportation allowances, and performance bonuses.
• Opportunities for Career Growth: Working as a desk agent in Dubai might lead to progression in the hospitality business. With more experience and skills, employees may be able to advance to supervisory or managerial positions.
• International Experience: Dubai is a worldwide metropolis renowned for its diversified population and cosmopolitan atmosphere. Working as a desk agent in Dubai allows individuals to engage with people from various cultural backgrounds, which improves their cross-cultural communication and interpersonal abilities.
• Training and Development: Employee training and development is a top priority for many Dubai hotels and hospitality organizations. Desk agents may be trained in customer service, hotel operations, reservation systems, and other skills that will help them flourish in their roles.
• Networking Opportunities: Working in the hospitality industry in Dubai allows desk agents to develop a professional network of colleagues, visitors, and industry experts. Networking can help you progress your career and find new chances in the industry.
• Employee perks: Desk agents may be eligible for a variety of perks as part of their work package, including health insurance, paid time off, hotel discounts, and access to recreational facilities or employee wellness programs.
• Work-Life Balance: While the hospitality sector frequently requires irregular hours, many hotels in Dubai provide flexible scheduling choices to meet employees’ requirements and preferences. This can help desk agents maintain a better work-life balance.
• Cultural Exposure: Dubai is renowned for its rich cultural legacy and bustling social scene. Desk agents have the opportunity to discover and learn about local culture, traditions, and customs, both at work and via contact with guests and coworkers.
• Job happiness: Desk agents may find it personally fulfilling to provide exceptional customer service and ensure guest happiness. Positive feedback and praise from guests and superiors increase job satisfaction and morale.
• Contribution to the Tourism Industry: Dubai is a popular tourist destination, attracting millions of people annually. Desk agents play an important part in providing a great experience for customers, which contributes to the overall success of the region’s tourism business.

Read Also: Childcare Jobs in Dubai with Visa Sponsorship

CRITICAL TASKS:

Safety and Security

• Tell your boss or supervisor right away about any accidents or injuries that happen at work.
• To keep the workplace clean, safe, and secure, follow the safety and security rules set by the company and each area.
• Keep an eye out for people you don’t want on your land.
• Follow the emergency procedures for your property, such as those for evacuations, medical crises, and natural disasters.
• Find unsafe work conditions or processes and fix them, or report them to management and security/safety staff.

Policies and Procedures

• Keep guests and coworkers’ privacy and safety in mind.
• Keep private materials and information that are owned by you.
• Follow the rules and instructions set by your company and area.
• Make sure that your uniform, nametags, and overall look are clean, hygienic, professional, and in line with the rules and policies of the business.
• Follow the rules and policies of the company to keep tools, equipment, machines, and other things safe.
• Do any other acceptable tasks that your boss asks you to do on the job.
• Following all of Marriott’s rules and guidelines.
• Follow the guidelines for International Summary Risk Assessment and Control Self-Assessment Audits.

Guest Relations

• Make eye contact, smile, and say hello to every guest with a friendly welcome, and if you can, use the guest’s name.
• Listen to guests’ questions, concerns, and requests and answer them positively using a brand or property-specific process (for example, LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to fix problems, make guests happy, and build trust.
• Prepare for the service needs of your guests by asking them questions to better understand their needs and by paying attention to and acting on their choices as much as possible.
• Take care of your guests’ service needs in a prompt, efficient, and positive way.
• Say thank you to your friends sincerely and say goodbye with affection.
• Help people with disabilities, like walking them around when they ask, explaining what to do, writing down directions, moving things out of the way, or giving them access to Braille or TDD phones.
• Talk to your guests about their stay, the services you provide, and the things to do and see in the area.
• Help other workers make sure there is enough coverage and that guests are served quickly.

Communication

• Answer the phone politely by doing things like doing so within three rings, smiling when you answer, using the caller’s name, passing the call to the right person or department, asking permission before putting the caller on hold, taking and passing on messages, and letting the caller end the call.
• When you talk to guests and coworkers, use clear, proper, and businesslike language.
• Talk about work-related issues, activities, or issues with managers, bosses, or coworkers in a private and quiet area of the building, not in a public area.
• Help your friends and make sure they know what they need to do.
• Talk to and listen to other employees to quickly share knowledge.
• Use electronic devices, like pagers, two-way radios, and email, to share information with other workers.

Working with Others

• Always be there for your coworkers and treat them with respect and honor.
• When talking to employees or guests about sensitive problems, be careful to be polite, and respectful, and keep the conversation private.
• Build and keep working relationships with other departments and workers that are positive and helpful.
• Help others and work with them to create a setting where people can work together to reach common goals.
• Actively listen to and think about what other employees are saying, and then respond in a way that is appropriate and effective.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• You may have to stand, sit, or walk for a long time or your whole shift.
• Things that weigh less than or equal to 10 pounds can be moved, lifted, carried, pushed, pulled, and put down without help.

Check-in/Check-out

• Use an electronic key machine, like a Saflok, to activate room keys. If a guest loses their key, you can give them a new one by verifying their name and using an electronic key machine.
• Make sure that rates meet market codes and that any exceptions are written down with a reason.
• Get a legal form of payment (like cash or a credit card) before giving the room key.
• Confirm reservations in the computer system (e.g., Fidelio, PMS, FOSSE, OPERA), check the guest’s name, ask for a form of payment, assign a room, and give them the key, all while following the property’s rules and policies.
• Take care of all check-outs, including fast ones, settle any late or disputed charges, get the room key back, and ask for feedback on the guest’s stay.
• When possible, let people who want to change rooms have them.
• Tell the right people that guests are waiting for an open room.
• Check and make changes to the guests’ bills.
• Make sure that each guest has a correct account when they check-in, based on their needs (for example, share with others, different rooms, taxes, incidentals, comp).
• Assign rooms based on what the guests want and need as much as possible.
• When you make a reservation or check a person in, you will need to ask for and enter their Marriott Rewards information, such as their number, name, and address.
• Tell the person about any voicemails, mail, or faxes that have been left for them and send them to their room if needed.
• For housekeeping, keep track of any changes to the state of a room, such as an early or late check-out, a room transfer, or an unexpected overnight stay.
• There should be clear exits in the computer system to show that rooms are no longer being used.
• Work with housekeeping to make sure that rooms are ready for guests to check in and to report any problems that guests may be having.
• Look over requests for late check-outs and give your approval based on the number of guests.
• Put away guest notes or records.

Communications

• Operate telephone switchboard station to answer telephone calls.

Reports/Recordkeeping

• Make daily reports of the amount of arrivals and departures, write down any special requests, and make sure the reports are correct.
• If something goes wrong, you can print out emergency lists of all your guests.
• Get a copy of the credit card clearance report and look for mistakes.

Greet/Escort Guests

• Give guests and residents advice and information about the property’s services, amenities, and hours of operation, as well as activities and places of interest in the area.
• Show guests around the room and talk about its features, such as the room key, minibar, ice and vending machines, in-room safety, and valet cleaning services.

Guest Services

• Check in with people to make sure that their needs or issues have been met to their satisfaction.
• Get, record, and send messages that are correct, full, and easy to read.
• If you need to, you can talk to the right person or group (like the bellhop, front desk, housekeeping, engineering, or security/loss prevention) to handle a guest’s call, request, or problem.
• Make sure that any requests or issues from the previous day that are still open are dealt with quickly and effectively.
• Take down all calls, requests, questions, or worries from guests, answer them, and act on them.
• Set up transportation (like a taxi or a shuttle bus) for guests, residents, and tourists, and write down any requests for transportation made ahead of time.

Cash Handling

• After your job is over, count the bank and lock it up.
• Give your friends a chance.
• Take cashier’s checks and personal checks from guests.
• Follow the accounting rules when you balance and drop records.
• Take all kinds of payments, like cash, checks, credit cards, and room charges.
• Check the bank at the start of the shift to make sure the amounts are right and there is enough change.
• Take care of paid-outs, adjustment vouchers, correction coupons, and other charges.

Maintenance/Security

• Notify Loss Prevention/Security of any guest reports of theft.

CRITICAL COMPETENCIES:

Analytical Skills

• Problem-Solving
• Decision-Making
• Computer Skills
• Learning

Interpersonal Skills

• Team Work
• Diversity Relations
• Customer Service Orientation
• Interpersonal Skills

Communications

• Listening
• Telephone Etiquette Skills
• English Language Proficiency
• Communication
• Applied Reading

Personal Attributes

• Dependability
• Integrity
• Positive Demeanor
• Presentation
• Safety Orientation
• Adaptability/Flexibility
• Stress Tolerance
• Initiative

PREFERRED QUALIFICATIONS:

• Education: High school diploma/G.E.D. equivalent
• Related Work Experience: No related work experience is required
• Supervisory Experience: No supervisory experience is required

The goal of W Hotels is to “Ignite Curiosity, Expand Worlds.” We are a place to live your life. We want to open thoughts and doors. We are always getting ideas from meeting new people and having new adventures. We have a spirit that is always on and ready for anything. This spirit has made us famous around the world for changing the rules of luxury. Whatever/Whenever is our service attitude and way of life, and it brings our guests’ passions to life. We welcome you to W Hotels if you are creative, unique, and always thinking about what’s possible in the future. When you join W Hotels, you become a part of a group of names owned by Marriott International. Find a place where you can do your best work, find your mission, join an amazing global team, and grow as a person.

For More Info:

Email Your CV, and We’ll Find the Best Pathway For you: info@jobsindubai.com.pk

Frequently Asked Questions: