Customer Service Advisor Jobs in Dubai 2025 – Apply Now

At PwC, we are a community of problem solvers, where each member of our team plays a significant role in influencing the future of our firm, clients, and communities. We seek individuals who embody our core behaviors and excel in their duties, collaborating to establish a better future.

Our dedication to Trusted Leadership and Distinctive Outcomes, as outlined in our PwC Professional framework, is the foundation of our ability to fulfill our purpose and strategy, as well as to uphold our values in every interaction with our clients. During challenging circumstances, Trusted Leadership emphasizes the importance of demonstrating courage and honesty, delivering sustained outcomes, and developing trust.

Distinctive Outcomes prioritize excellence, collaboration, and inclusivity to guarantee that our work contributes value, significance, and purpose. By incorporating these principles into our daily operations, we guarantee that our endeavors are consistent with our values and objectives. Consequently, we are seeking candidates who are self-aware, collaborative, committed to continuous learning, and dedicated to the delivery of quality and integrity.

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At PwC, we recognize the importance of each individual’s contribution to the development of our future. We are seeking candidates who are exceptional in their current positions and exemplify our core values of Distinctive Outcomes and Trusted Leadership. Trusted Leadership is characterized by the ability to establish trust, demonstrate courage and honesty, and achieve long-term success.

Distinctive Outcomes prioritize inclusiveness, collaboration, and excellence. The individuals we are seeking are self-aware, collaborative, and dedicated to the delivery of quality and integrity. They are also committed to continuous learning.

Details:

• Line of Service: Internal Firm Services
• Industry/Sector: Not Applicable
• Specialism: IFS – Internal Firm Services – Other
• Management Level: Associate
• Travel Requirements: Up to 20%

Position summary

• Managing the activities of the reception area.
• Acts as the initial point of contact for visitors and telephone calls to the firm and its office.
• Conduct administrative tasks for the front office and address all internal and external inquiries.

Customer

• Greet visitors, arrange necessary credentials, and ensure that all clients and visitors are addressed in a timely, courteous, and accurate manner.
• Guarantee that visitors are made to feel at ease, are promptly greeted by their host, are directed to the appropriate accommodation, and are supported with parking if necessary.

Internal Process

• Overseeing floor operations, including housekeeping, FM, meeting rooms, and hourly floor inspections.
• Completes the CAFM form/application for any maintenance or facility concerns.
• In the event that the meeting room reservation is for a full day or is on the incorrect floor, the individual is responsible for contacting the staff directly or providing advice to the Central Floorhost.
• Addresses daily concerns when EA is incapable of doing so.
• Verify the occupancy of the designated floor(s) in relation to the bookings.
• Sits during floor host receptions when not on cover.
• Retain visitor records
• Logs for Parking Validators should be managed.
• Coordinate with the mailroom to arrange for outside delivery/courier services with the assistance of
• Maintain the reception area in a general manner.
• Collaborate with security personnel when applicable.
• Comply with rules and regulations
• Assume additional administrative responsibilities as necessary, such as issuing PwC access credentials.
• Serve as a critical resource and liaison with other functional areas of the organization, establishing cross-functional relationships as required.

Learning and Growth

• lead and engage in a variety of initiatives. One such instance is your role as the project champion, which involves co-piloting the training for all receptionists during the MS migration.
• Access to Vantage, our online training portal, is available on an unlimited basis to facilitate your ongoing professional development.

Benefits:

• Incentives and Competitive Salary: Salaries are contingent upon industry and experience, with a range of AED 2,000 to AED 7,000 per month.
• Income That Is Not Subject to Taxation: In Dubai, there is no personal income tax, which means that you are entitled to your entire salary.
• Prospects for Professional Development: Dubai is a global business capital, and customer service positions frequently serve as stepping stones to managerial positions.
• Experience in a Multinational Work Environment: Interacting with customers from a variety of countries and cultures will enhance your interpersonal and communication abilities.
• Employment Benefits and Work Visa: Annual leave, medical insurance, and visa sponsorship are all offered by numerous organizations.
• Demand and Job Security: In sectors such as banking, retail, hospitality, and technology, customer service positions are in high demand.
• Benefits and Work-Life Balance: Discounts on company products and services and complimentary training programs are frequently extended to employees.

Requirements:

• A national of the United Arab Emirates with a
• Bachelor’s degree or high school certificate (equivalent)
• Proficiency in Arabic is advantageous, as is fluency in both written and spoken English.
• A minimum of 1-3 years of experience in a customer service-related position, such as a receptionist or front desk position.

Specific Skills

• Experience with a professional services firm is advantageous.
• Skills and Knowledge
• Strong organizational abilities
• Outstanding interpersonal and oral communication abilities
• A professional telephone approach is required.
• Proven capacity to function effectively in high-pressure situations
• Demonstrated the ability to work collaboratively
• A professional, welcoming, and cordial demeanor is required.

Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required:Degrees/Field of Study preferred:

For More Info:

Email Your CV, and We’ll Find the Best Pathway For you: info@jobsindubai.com.pk

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