Zahr Freighters, a reputable provider of freight and logistics solutions, is currently in search of a Customer Care Executive who is customer-centric and dynamic. This individual will be joining our team in Dubai. A professional who is enthusiastic about providing exceptional customer experiences in a service-oriented, fast-paced environment is an ideal candidate for this position.
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Key Responsibilities:
- Customer Interaction: Act as the initial point of contact for consumers, addressing inquiries and resolving issues through in-person, email, and phone communication.
- Service Support: Supply clients with information regarding freight and logistics services, pricing, and procedures.
- Complaint Resolution: Manage customer complaints in a professional manner, ensuring that solutions are both timely and satisfactory.
- Follow-Up: Guarantee transparency and contentment by monitoring shipments and providing customers with regular updates.
- Record Management: Ensuring that consumer interactions and feedback are accurately and comprehensively documented.
- Collaboration: Coordinate with internal teams, such as operations and logistics, to guarantee the delivery of services in a seamless manner.
- Improvement Initiatives: Contribute to the enhancement of customer satisfaction by identifying areas for service improvement.
Benefits
- Salary Packages That Are Competitive: The monthly salary for customer care executives in Dubai typically ranges from AED 3,000 to AED 12,000, contingent upon their industry and level of experience.
- Career Development Opportunities Progression: Possibility of advancing to more senior positions, including sales executive, customer service manager, or team leader.
- Enhanced Skills: Acquire proficiency in customer relationship management, problem-solving, and communication, which are applicable to other positions.
- Workplace Diversity: Collaborate with consumers and colleagues from a variety of backgrounds to improve interpersonal skills and cultural awareness.
- Assistance with Visa Sponsorship and Relocation: Expatriates are facilitated in their employment in Dubai by numerous employers who offer visa sponsorship.
- Comprehensive Benefits Packages: Health insurance provides coverage for medical, dental, and occasionally vision services.
- Income Exempt from Taxation: Dubai provides employees with the opportunity to save more and experience a higher standard of living by offering tax-free salaries.
- Professional Development and Training: Employers frequently offer on-the-job training to enhance customer service abilities and acquaint employees with company systems.
- Adaptable Work Schedules: Numerous positions provide the option of scheduling schedules that are flexible to meet the needs of the individual, such as day, evening, or weekend duties.
Qualifications:
- Education: A bachelor’s degree in Business Administration, Communication, or a related field is preferred.
- Experience:
- A minimum of two years of experience in a customer service position, with a preference for logistics or freight.
- Skills:
- Outstanding interpersonal and communication abilities.
- Expertise in CRM and Microsoft Office applications.
- Proficient in multitasking and problem-solving.
- Attributes:
- A proactive approach with a customer-centric attitude.
- Capacity to excel in a team-oriented, fast-paced environment.
- Proficiency in English is required; additional languages are advantageous.
What We Offer:
- A benefits package and salary that are competitive.
- A work environment that is both collaborative and supportive.
- Opportunities for career advancement within the logistics sector.
- Exposure to a global network of freight and logistics operations.
Be a critical component of the logistics industry by joining Zahr Freighters and ensuring customer satisfaction.
For More Info:
Email Your CV, and We’ll Find the Best Pathway For you: info@jobsindubai.com.pk
Frequently Asked Questions:
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What is the salary of a customer care executive in Dubai?
Customer Service Executive salaries in the UAE range between AED 1,851 and AED 10,000, with an average monthly salary of AED 4,508 for employees with 1 year of experience to 28 years. Salary estimates are based on the latest 1.7K salaries received.
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Are there training programs for customer care executives?
Many companies offer on-the-job training to familiarize employees with their products, services, and customer service protocols. Some also provide soft skills training in communication and conflict resolution.
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What does a customer care executive do?
A customer care executive is responsible for the resolution of customer complaints, customer inquiries, and customer satisfaction assurance. They can address issues and provide information about products or services through live chat, email, phone, or in-person interactions.
