To guarantee the highest quality of service in accordance with the safety policy, passengers with special requirements (such as unaccompanied juveniles or reduced mobility) must receive the necessary services, including transportation and welfare.
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Job Outline:
- Adheres to all pertinent safety, quality, and environmental management policies, procedures, and controls to guarantee a safe and healthy work environment
- Openly addresses safety concerns and informs the appropriate supervisor.
- Adheres to pertinent departmental policies, procedures, standard operating procedures, and directives to ensure that work is executed in a consistent and organized manner.
- Adheres to the daily operations of one’s occupation
- Ensures that the necessary services and facilities are provided to meet the special needs of designated passengers, including unaccompanied juveniles, young passengers, wheelchair users, the elderly, and passengers with special needs.
- Coordinates the conveyance and assistance of passengers during the airport’s arrival and departure processes.
- Gathers the necessary information and documentation from the Customer Services Agent to guarantee a seamless passenger experience at the boarding gate, immigration, and security checkpoints.
- Ensures that the Special Handling Lounges are kept tidy and organized in order to accommodate the requirements of passengers.
- Guarantees the quality and availability of the equipment utilized for special handling and informs the SME on duty of any maintenance requirements.
- Responds to inquiries from various stakeholders (such as airline counter staff and hotel personnel) regarding wheelchair (WC) requirements and guarantees that the necessary information is current.
- Collaborates with Marhaba to guarantee that Wheelchair Attendants are available for passengers’ anticipated requests.
- Verifies the messages received from PSM/Customer Airlines through the dnata Special Handling inbox to guarantee that the service is delivered on time.
- Maintains the accuracy of DMIS entries and ensures that no charge notes are pending in order to facilitate a timely and accurate invoicing process.
Benefits:
- Remuneration Commensurate with Market Standards: The remuneration for Special Handling Agent positions in Dubai generally falls within the range of AED 2,000 to AED 5,000 per month, contingent upon the individual’s experience and the employing organization.
- Visa Sponsorship: Employers in Dubai typically offer visa sponsorship for expatriate employees, which entails that upon securing employment, they will oversee the visa application process, thereby enabling you to reside and operate legally within the United Arab Emirates.
- Varied Employment Opportunities: Dubai serves as a prominent global center for trade and tourism, offering an extensive array of opportunities in logistics and cargo management across airports, maritime terminals, and freight enterprises.
- Familiarity with International Standards: Dubai boasts premier logistics and aviation facilities, affording employees the opportunity to operate within internationally esteemed environments and acquire expertise in global handling and safety standards.
- Advancement and Development of Professional Skills: Numerous employers provide training programs designed to facilitate career advancement. You may obtain specialized certifications in fields such as hazardous materials management, aviation security, or logistics management, which can significantly enhance your career opportunities.
- Advantages and Benefits: Certain employers may provide accommodation allowances, health insurance, and additional benefits such as transportation or meal allowances as components of your employment package.
- Engagement with a Varied Professional Environment: Dubai is renowned for its multicultural atmosphere, facilitating collaboration with individuals from diverse global backgrounds.
- Income Exempt from Taxation: Dubai provides a tax-exempt remuneration for expatriate employees, allowing individuals to earn and accumulate savings to a greater extent than in numerous other nations where income taxes are levied.
- Gateway to Global Opportunities: Possessing experience in Dubai’s logistics or aviation sectors can confer a considerable advantage when pursuing analogous positions in other countries. Dubai’s extensive global connectivity facilitates the establishment of a professional network with individuals from around the world, thereby creating potential career opportunities internationally.
- Exceptional Quality of Life: Dubai provides a superior standard of living, characterized by exceptional infrastructure, healthcare services, educational institutions, and recreational opportunities.
Qualifications & Experience:
The following criteria must be satisfied in order to be considered for Customer Service positions:
- Proficiency in both written and spoken English
- Fluency in any other language is advantageous.
- A-levels/High School diploma
- An exceptional level of customer service and interpersonal abilities
- Willing to operate in a shift-based setting
- Able to operate Windows packages (Microsoft Word, Excel, and Email) through PC-based skills
- Willingness to don a uniform (Front-line customer-facing positions)
Salary and Benefits: Join us in Dubai and take advantage of industry-exclusive travel benefits and an attractive tax-free salary, which includes discounts on flights and hotel stays worldwide. Further details regarding our employee benefits can be obtained by visiting the “Working Here” section of our website, www.emirates.com/careers. The Dubai Lifestyle section contains additional information regarding the experience of living and working in our cosmopolitan hometown.
Frequently Asked Questions:
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What does a special handling agent do?
A Special Handling Agent is tasked with the management and supervision of the handling of specialized cargo, which includes perishable products, hazardous materials, living animals, and high-value items. They guarantee the appropriate storage, transportation, and safety of these items within airports, shipping terminals, or warehouses.
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What are the work hours for a Special Handling Agent?
The working hours may fluctuate depending on the employer and the particular position. Special Handling Agents may be required to work in shifts, which may include nights, weekends, and holidays, particularly in settings such as airports or terminals that function around the clock.
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How much does a Special Handling Agent earn in Dubai?
The remuneration for special handling agents generally falls within the range of AED 2,000 to AED 5,000 per month, contingent upon the employer and the individual’s level of experience. Depending on performance, the employer may also provide supplemental compensation or incentives.
